FAQs
Frequently Asked Questions
Artwork
- To ensure the best print quality, please submit your art files in vector format. Vector files, such as AI, EPS, or SVG, provide crisp and scalable graphics. These formats maintain image quality regardless of size, ensuring your designs look sharp on our products. Avoid raster files like JPG or PNG for logos and graphics, as they may lose clarity when enlarged. Choosing vector files guarantees optimal results for your printed items.
- To accurately reproduce your logo and brand colors, please provide the specific Pantone (PMS) color codes when submitting your order. This ensures precise color matching, maintaining the integrity of your brand identity. If you’re uncertain about the Pantone colors used, check with your graphic designer or refer to your brand guidelines. Accurate color information helps us deliver products that align seamlessly with your brand aesthetics.
- We do offer a color matching service. If you’re unable to provide Pantone (PMS) color codes, our team can match your logo and brand colors to the best of our ability. We’ll then present a color sample for your approval before proceeding with production. This ensures that the final printed products closely align with your brand’s intended colors. Your satisfaction is our priority, and the approval step allows you to have confidence in the color representation of your order.
- If your logo requires re-drawing or recreation in vector format, our graphic design services are available at a rate of $100 per hour. Our skilled designers will ensure that your logo is accurately transformed into a vector file, maintaining its quality and scalability. Contact our team at [email protected] to discuss your specific needs and receive an estimate of the design time required. We’re here to assist you in achieving the best representation of your logo on our products.
If you need assistance designing your cup, our graphic design services are available starting at $100 per hour. Contact us directly at [email protected] to discuss your vision, and our skilled designers will provide a personalized quote based on your specific design requirements. Whether you’re looking to enhance an existing concept or create something entirely new, we’re here to collaborate and bring your ideas to life. Get in touch for a customized quote and expert design support.
Rush Orders
If you require a rush order, please contact us directly at [email protected] to discuss is feasibility. Rush orders come with additional fees starting at $250, ensuring priority processing to meet your tight timelines.
If you are ordering multiple products, and only one requires a rush, kindly place separate orders – one for the standard processing and another for the rush item. This ensures efficient handling of your urgent request while maintaining clarity in the order process. Contact us for personalized assistance with your rush order needs.
Leadtimes
For order turnaround times, please note that orders over 50 cases have a lead time of 8-10 weeks. If your order is under 50 cases, the lead time is 4-6 weeks. These lead times are from the time of art approval and include processing, production, and shipping. Keep these timelines in mind when planning your orders to ensure timely delivery of your products. If you have specific questions or need further clarification, feel free to reach out to our team for assistance at [email protected].
Shipping/Local Pick Up
For clients looking to save on shipping fees, we offer a convenient local pickup option in Lenexa, KS. Simply select the “Local Pickup” option during the checkout process. Once your order is ready, we’ll notify you, and you can swing by our location to pick it up. It’s a cost-effective and efficient way to get your products while avoiding shipping charges.
PET vs PLA
PET (Polyethylene Terephthalate) and PLA (Polylactic Acid) are two common types of plastics used for cups. PET is a durable, clear plastic often used for cold drinks, while PLA, derived from renewable resources, is a bio-based alternative suitable for cold beverages. PET is a recyclable but not biodegradable, whereas PLA is compostable under special conditions. Consider your environment goals and recycling capabilities when choosing between these materials for your cups.
Sales Tax
If you’re a tax-exempt organization or a resale account, please reach out to us at [email protected] before placing your order. Kindly include a copy of your tax-exempt certificate or resale tax certificate. Our team will assist you promptly to ensure a smooth and efficient ordering process tailored to your specific needs.
Large Orders
For larger orders exceeding 25 cases, we encourage you to contact us directly at [email protected]. This allows us to provide personalized assistance, discuss bulk pricing options, and ensure that your specific requirements are met. Our team is ready to assist you in managing and fulfilling your larger orders efficiently. Feel free to reach out for a seamless and tailored experience with your substantial order needs.
