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If you require a rush order, please contact us directly at [email protected] to discuss is feasibility. Rush orders come with additional fees starting at $250, ensuring priority processing to meet your tight timelines. 

If you are ordering multiple products, and only one requires a rush, kindly place separate orders – one for the standard processing and another for the rush item.  This ensures efficient handling of your urgent request while maintaining clarity in the order process. Contact us for personalized assistance with your rush order needs.

For order turnaround times, please note that orders over 50 cases have a lead time of 8-10 weeks.  If your order is under 50 cases, the lead time is 4-6 weeks. These lead times are from the time of art approval and include processing, production, and shipping. Keep these timelines in mind when planning your orders to ensure timely delivery of your products.  If you have specific questions or need further clarification, feel free to reach out to our team for assistance at [email protected].

For clients looking to save on shipping fees, we offer a convenient local pickup option in Lenexa, KS. Simply select the “Local Pickup” option during the checkout process.  Once your order is ready, we’ll notify you, and you can swing by our location to pick it up.  It’s a cost-effective and efficient way to get your products while avoiding shipping charges.

PET (Polyethylene Terephthalate) and PLA (Polylactic Acid) are two common types of plastics used for cups. PET is a durable, clear plastic often used for cold drinks, while PLA, derived from renewable resources, is a bio-based alternative suitable for cold beverages. PET is a recyclable but not biodegradable, whereas PLA is compostable under special conditions.  Consider your environment goals and recycling capabilities when choosing between these materials for your cups.

If you’re a tax-exempt organization or a resale account, please reach out to us at [email protected] before placing your order. Kindly include a copy of your tax-exempt certificate or resale tax certificate.  Our team will assist you promptly to ensure a smooth and efficient ordering process tailored to your specific needs.

For larger orders exceeding 25 cases, we encourage you to contact us directly at [email protected]. This allows us to provide personalized assistance, discuss bulk pricing options, and ensure that your specific requirements are met. Our team is ready to assist you in managing and fulfilling your larger orders efficiently. Feel free to reach out for a seamless and tailored experience with your substantial order needs.